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Resolving Outlook Shared Mailbox not Updating Error

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A Shared Mailbox in Outlook is really a unique publish box that various users have access to to transmit or get emails within an organization. The Shared Mailbox gives common use of all mail products, such as the schedule that enables all approved users who approach the Shared Mailbox to timetable and examine schedule assignments and products. Within this publish, we’ll mention the perfect methods to fix the Outlook shared mailbox not updating error.

However, there’s two different mailboxes the first is for that user mailbox, and the other is perfect for the shared mailbox. The OST files are linked together, which considerably boosts the OST quality and results in the performance issue. Oversizing may also cause integrity issues, resulting in synchronization issues, outdated Shared Mailbox, etc.

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Within the below section, there is a multiple causes behind the mistake and also the possiblity to fix them. Before reaching the answer first of all be aware of reasons for them.

Causes Behind the Outlook Shared Mailbox not Updating Error

There might be multiple causes behind the Outlook shared folder not updating issue. A number of them are highlighted below:

  • Because of the corrupt OST file, users might face the mistake.
  • When the OST file update is slow because of the large size the file.
  • Once the auto-update feature is disabled through the users.
  • In situation when Outlook loses connections towards the Exchange Server.
  • If users face interruption during the time of synchronization.

Fundamental essentials reasons with the result that users face the Outlook additional mailbox not updating error. Now, let’s proceed further to understand the multiple solutions behind the mistake.

Steps to repair Outlook Shared Mailbox Not Updating Issue

Within the below section, we’ve shared the stages in sequence to repair the Outlook shared inbox not updating issue. Stick to the steps carefully.

Step One: By hand Synchronise the Shared Mailbox

Open the desktop-based Outlook application in your system and then click the Send/Recieve tab.

outlook shared folder not updating

Now, tap around the Update folder choice to synchronize the consumer and shared mailbox using the exchange server.

outlook shared inbox not updating

To update the shared mailbox by hand, you have to perform this operation each time. If you wish to repair the problem permanently, you need to let the automatic sync if it’s not enabled.

ALSO READ : {FIXED} How to Fix pii_email_3ceeb7dd155a01a6455b error code in 2020?

Step Two: Auto-sync Shared Mailbox

Open the desktop-based Outlook application in your system and navigate the File tab to decide on the Options tab.

office 365 shared mailbox not updating instantly

Within the Outlook options wizard, pick the Advanced tab and Tick the Send Immediately When Connected option.

outlook additional mailbox not updating

Now, tap around the Send/Recieve button and let Perform A Computerized Send/Receive When Exiting option.

Resolving Outlook Shared Mailbox not Updating Error

Then, hit the Close button and again Restart the Outlook application and appearance when the Outlook shared mailbox not updating error fixed or otherwise.

Outlook Shared Mailbox not Updating Error

Step Three: Disable Download Shared Folders Caching

Launch the desktop-based Outlook application in your local machine and then click the File tab.

Pick the Account settings option underneath the Account setting icon.

Within the account setting wizard, select Documents and then click Settings.

Next, press the Advanced tab and Untick the Download Shared Folder box.

Then, tap the Apply button after which around the Ok button.

Now, close all of the dialog boxes and again restart your Outlook application.

Step Four: Reconnect Shared Mailbox

Open the Outlook application on your pc or laptop.

Locate the File tab and select Account Settings underneath the Account Settings icon.

Pick the Mail account and press the modification button.

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Within the exchange account setting wizard, tap around the More settings button under offline settings.

Open the Advanced tab to press the Remove button after which tap around the Ok button.

It allows you to disconnect the shared mailbox. Now, to reconnect it again to repair this Outlook mailbox closing issue. You have to stick to the below-listed steps carefully.

Within the Outlook account, pick the Delegate access option underneath the Account settings icon.

Pick the Name in the address book and tap around the Ok button.

Choose the Editor option underneath the Calendar drop-lower and press the Ok button.

Now, right-click the shared mailbox and choose documents qualities to click the Permission tab.

Then, choose Detailed Information and appearance the Folder Visible option

Finally, press the Add button to decide on the user and click on the Ok button.

Step Five: Recreate the OST File

Run the Outlook application in your local machine and navigate the File tab.

Now, pick the Account settings options underneath the Account Settings box.

Then, click the Documents tab and select the OST file.

Next, click the Open File Location button after which produce the backup from the OST file.

Close the Outlook application and delete the OST file.

Now, restart the Outlook application that produces a brand new OST file and connect the Outlook shared mailbox not updating issue.

After recreating the OST file, should you still find missing emails, you are able to convert the OST file backup towards the PST file after which import the converted PST for your Outlook account while using ImportExport wizard.

Resolve Outlook Shared Mailbox not Updating Error Professionally

Microsoft OST to PST Ripper tools is really a user-friendly conversion tool that gives full support in recovering and repairing corrupt and broken OST files and moving it towards the PST file. It’s a helpful solution for that users through which they can convert their OST data to PST format by preserving the information integrity. Additionally, it converts the OST to PST, DBX, EML, MSG, MBOX, and much more. The program can also be inbuilt with multiple features for example preview feature, fast checking mode, recovery and conversion mode, etc.


Within the above publish, we’ve pointed out the step-by-step tactic to fix Outlook shared mailbox not updating error. When the above method doesn’t work, you can test the alternate method i.e, using professional software. Sometimes the mistake arises because of the corrupt or broken PST file, in such instances choosing the professional approach is the greatest means to fix repair the problem.

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