In the late 1980s, outsourcing was identified as a corporate strategy, and in the 1990s, outsource to India became a critical component of business development.
Companies can improve operational efficiency and boost their company activities by outsourcing business activities to an outsourcing company in India, lowering operating costs. As a result, cost-cutting is expected to be a crucial role in the company’s future growth. In addition, due to benefits such as higher productivity and workload management, numerous firms choose outsourcing as a solution to meet their back-office requirements.
The industry of KPO ideally deals with the transfer of knowledge-intensive business operations that need extensive domain expertise. In the Knowledge process outsourcing industry, India is becoming the preferred destination for foreign corporations seeking higher-end services such as legal services, engineering design, intellectual property rights, equity research, analytical-based service, and market research.
Below is a brief summary of the top 5 Indian companies that are performing exceptionally well in the Knowledge Process Outsourcing India industry.
Market Quotient is known for their affordability and quality of services. They are a professionally managed organization founded in 2012 that provides global clients with a wide range of Knowledge Process Outsourcing India including research and data management solutions. Their data-driven solutions have helped their clients beat their competitors by boosting business and operational performance, thanks to innovative and most advanced technology and an experienced team.
They work closely with clients in a variety of industries, including BFSI, Engineering, Healthcare & Pharmaceuticals, Education, Infrastructure, IT, Media & Publishing, FMCG, Retail, Telecom, and so on to develop and deliver competitive advantages by developing skills and successfully navigating through adversity in their business operations. They specialize in different KPO processes:
- Competitive Intelligence.
- Database Solutions.
- Research Solutions.
- Program Monitoring.
- Process Management.
- Campaign Management.
- Customer Relationship Management.
Ugam Solution is a renowned analytics and technology services company that is a Merkle company. The company’s headquarters are in Mumbai, Maharashtra. It was created in 2000 but just joined the market research arena in 2001.
As a result of their process outsourcing success, they are now one of the top companies in the KPO business. The following are the activities that they engage in as part of their business. They offer:
- Customer Psychology Research.
- Online Price Monitoring.
- Data Visualization & Reporting.
- Competitor Intelligence.
- Customers’ Behavior & Habits.
Evalueserve is a global market research firm since 2000 with a workforce of roughly 4000 people. The headquarters of the corporation are in Switzerland. India has the largest branch, with others in China, Chile, and Romania. They are experts in mathematics-based projects, which account for more than 45 percent of their revenue.
Global Sourcing Now, their research organization, specializes in high-quality research reports. The following are the activities that they engage in as part of their business. They provide services such as:
- Financial Advisory.
- Professional Services.
- Corporate & Investment Banking.
- Taxation, Auditing & Accountancy.
- Technology Media & Telecommunication.
WNS Global Service:
WNS is a global outsourcing company that serves the travel, banking, financial services, insurance, healthcare, utilities, retail, and consumer product industries. Its headquarters are in Mumbai, India, where it was formed in 1996.
They have more than 300 employees working in the KPO industry, and they provide the following services in the KPO sector.
- Study Of Customer Behavior.
- Customer Analysis
- Analysis Of Data Related to Marketing
- Data Analysis for Campaign Activities.
EXL Service is a multinational professional service firm based in the United States that specializes in operations management and analytics. The company was founded in 1999. EXL provides services in the areas of banking, insurance, healthcare, financial services, utilities, travel, and logistics.
The company’s headquarters are in New York, and it employs over 31000 people in the United States, Europe, Asia, Latin America, Australia, and South America. In the KPO sector, the EXL provides the following services.
- Decision Analytics
- Operation Management
- Artificial Intelligence.
- Management consulting.
- Finance Transformation.
To conclude, as there is a significant need for knowledge workers with specialized analytical skills, KPO is far more difficult than a business, and so choose wisely.